Q. I’ve looked at your online catalog but you don’t show the prices of the shoes. How can I get pricing information?

A. Prices of the shoes are only available to existing customers of Bordan Shoe Company. If you are currently a customer you can access pricing information by logging into the Instant Order section. In this section you can view prices for all of the products featured on bordanshoe.com. This is also the section where you can place orders for the products that you see.



Q. I am a customer of Bordan Shoe Company but it’s the first time I’ve visited bordanshoe.com, how do I find out what my User ID and Password is?

A. Click on the burt_hoovis@bordanshoe.com link to activate the e-mail form. Provide your company name, e-mail address and telephone number then submit the request for your User ID and Password. Please remember to give us your e-mail address and telephone number so we can contact you with the information. If you submit your request during the workweek you will receive a return e-mail response within 24 hours.



Q. I am not a customer of Bordan Shoe but I want more information about the products that you show on the web site. How do I become a customer?

A. Click on the button that says, "Click here for new customer registration." Complete the form in full and submit it to us. One of our sales representatives will contact you to discuss your application. After you have placed your first order with your sales representative you will be assigned a User ID and Password and will have complete access to bordanshoe.com.



Q. I’ve forgotten my User ID and Password how do I find out what it is?

A. Click on the burt_hoovis@bordanshoe.com link to activate the e-mail form. Provide your company name, e-mail address and telephone number then submit the request for your User ID and Password. Please remember to give us your e-mail address and telephone number so we can contact you with the information. If you submit your request during the workweek you will receive a return e-mail response within 24 hours.



Q. Are the products shown on bordanshoe.com the only ones you have in stock?

A. No. Bordan Shoe Company has many more brands and styles in stock than those shown on the web site. We choose not to advertise styles from several highly desirable brands. Please contact your sales representative for complete availability information.



Q. When I place an order why do I have to wait 24 hours for an order confirmation?

A. All orders are subject to review and acceptance by our credit department. We will review your order and contact you via e-mail to inform you whether or not your order has been approved and accepted.